Creating an Account and Logging in
Creating a New Account Click the “Join Now” button. Complete the registration form with the personal info necessary to...
Purchasing a Membership
You can purchase a membership after your free trial has expired. Memberships can be purchased using all major credit cards...
Benefits of a Membership
The annual membership fee give you access to: Premium templates – this includes many of our the popular MuseThemes templates....
Purchasing a Hosting Subscription
Hosting plans can be purchased using all major credit cards. Payments are processed securely through Stripe. Pricing: Standard: $11/month/website or...
Publishing Your Site (Dashboard v1)
This documentation describes publishing sites using Dashboard V1 (the “old” dashboard). See this document for publishing on Dashboard V2, the...
Downloading Invoices
Following your purchase of a membership or any hosting plan, you will receive an email with your invoice. ...
Updating Billing Information
All subscriptions – memberships, as well as monthly/annual standard, ecommerce, and ecommerce pro hosting plans – automatically renew. To update...
Updating Profile Information
You can update your account information by visiting the dashboard and selecting “Account Profile” from the hamburger menu. Here...
Transferring a Site or Subscription
Site Transfer We can transfer existing unpublished sites from one account to another, however, this feature is only available to...
Replacing a Temporary Site with a Permanent Site
We can’t transfer subscriptions from one site to another; each individual subscription is tied to a specific site so ensure...
Getting Access to MuseThemes
All members get unlimited access to the entire MuseThemes library of widgets, templates, and training. In order to access this...
Education and Non-Profit Discounts
We may provide discounts to non-profit organizations, as well as educational institutions on a per case basis. Send us an...
Unpublishing Your Site
If you wish to unpublish your site, enter your Dashboard and select the correct site. Then click “Unpublish.” This will take...
Requesting a Refund
We work really hard to ensure you are happy with our services and won’t want to cancel. Our support team...
Cancelling or Renewing Subscriptions
Memberships, as well as all hosting subscriptions automatically renew. You can find the renewal date, status, along with update and...