We work really hard to ensure you are happy with our services and won’t want to cancel. Sur support team is here to help with any technical or account questions you might have, so please let us know we can assist with any questions or concerns.
Pro / Enterprise Memberships
If you purchased a Pro or Enterprise membership and are unhappy with it, contact our accounts team within seven (7) days of your purchase. No refunds will be issued after this period.
Please note that any sites published under your discounted Enterprise rate will require a new payment at standard hosting rates.
Monthly Hosting / Ecommerce Subscriptions
If you signed up for a monthly hosting or ecommerce plan and are unhappy with it, we can provide a refund within seven (7) days of purchase. No refunds will be issued after this period.
Annual Hosting / Ecommerce Subscriptions
All annual hosting and ecommerce subscription purchases are final. Without Code pays our hosting vendor immediately for annual purchases, and can not recover the funds in order to process a refund. If you’re looking to try functionality or demo specific features, we always recommend you publish sites on a monthly plan for maximum flexibility.
If you signed up for an email hosting plan and are unhappy with it, we can provide a refund within seven (7) days of purchase. No refunds will be issued after this period.
If you signed up for extra storage on your Media Drive account and are unhappy with it, we can provide a refund within seven (7) days of purchase. No refunds will be issued after this period.
Credit Card Disputes
If you do not recognize a subscription or charge on your credit card, it is important that you contact our customer support first, prior to filing a dispute (called a chargeback) with your bank or card provider.
NOTE: Refunds are not processed automatically so please contact our accounts team with eligible requests- firstname.lastname@example.org.