Requesting a Refund

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We work really hard to ensure you are happy with our services and won’t want to cancel. Sur support team is here to help with any technical or account questions you might have, so please let us know we can assist with any questions or concerns.

Pro / Enterprise Memberships

If you purchased a Pro or Enterprise membership and are unhappy with it, contact our accounts team within seven (7) days of your purchase. No refunds will be issued after this period.

Please note that any sites published under your discounted Enterprise rate will require a new payment at standard hosting rates.

Monthly Hosting / Ecommerce Subscriptions

If you signed up for a monthly hosting or ecommerce plan and are unhappy with it, we can provide a refund within seven (7) days of purchase. No refunds will be issued after this period.

Annual Hosting / Ecommerce Subscriptions

All annual hosting and ecommerce subscription purchases are final. Without Code pays our hosting vendor immediately for annual purchases, and can not recover the funds in order to process a refund.  If you’re looking to try functionality or demo specific features, we always recommend you publish sites on a monthly plan for maximum flexibility.

Email Hosting

If you signed up for an email hosting plan and are unhappy with it, we can provide a refund within seven (7) days of purchase. No refunds will be issued after this period.

Media Drive

If you signed up for extra storage on your Media Drive account and are unhappy with it, we can provide a refund within seven (7) days of purchase. No refunds will be issued after this period.

Credit Card Disputes

If you do not recognize a subscription or charge on your credit card, it is important that you contact our customer support first, prior to filing a dispute (called a chargeback) with your bank or card provider.

If a subscription charge or payment is disputed within your account, your websites and subscriptions may be immediately disabled and cancelled according to our terms of use. Our credit card provider (Stripe) charges a substantial fee to Without Code for each disputed charge, and you will be required to reimburse us for these fees and expenses in order to resume your Without Code services.

NOTE: Refunds are not processed automatically so please contact our accounts team with eligible requests- sales@wocode.com.

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