Subuser Accounts

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If you have a Pro membership you can add sub-user accounts, giving your clients their own logins and allowing them to edit their websites. You can easily send invitations and define permissions for each user.

To add a sub-user, enter your Dashboard, locate the relevant site, and select the gear icon.

 

Then click on the CMS User Management tab and click “Add CMS User.”

 

You can then enter a Username and Email for your sub-user.

 

Define sub-user permissions by clicking on the gear icon and selecting “Update Permissions.” You can also use this option to remove the CMS user.

Note: visit our subuser permissions doc for more detail on the specific permissions.

An invitation is not automatically sent to your new sub-user; to alert them of this new account, click the “Manage CMS Users” button at the top of the page.

 

Then click the gear icon on the appropriate sub-user and select “Send Access Link.”

You can edit the standard email and send. Your sub-user will receive a link to activate the account.

Note: they must use their username to login, not their email address.

Email Not Arriving

Wait times for subuser invitations vary and can be inconsistent. If you sent a subuser invitation, but the email has not arrived, you can bypass this by simply doing a password reset here and entering the subuser’s username (not their email address). Then click reset and this will send a password reset/setup email to your subuser immediately.

 

Subuser Training

To share details on the subuser accounts with your clients without showing any Without Code branding, visit our White Label Resources. You can send your clients and employees unbranded training videos to walk them through the process.

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