We can’t transfer subscriptions from one site to another; each individual subscription is tied to a specific site so ensure you are purchasing the correct subscription type for that site.
If you are building a temporary site that you would like to publish in the interim, ensure you select the monthly hosting plan that can be cancelled when needed (partial refunds can’t be processed on annual plans – read more). Once your permanent site is ready to be published:
- Simply cancel your existing subscription
- Email our support team (firstname.lastname@example.org) to request the domain be purged from our system (if you plan to use the same URL used on the temporary site on the permanent site)
- Note: we will need to unpublish the site while this purge is being completed, but this is generally completed within 24 hours
- Purchase a new subscription on the permanent site and publish
If you have a question about a site, send our support team an email and we can take a look at your specific case – email@example.com.